Terms & Conditions

Last Updated: May 20, 2026

Welcome to The Open Window. By accessing or using our website, services, workshops, therapy sessions, or digital platforms, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. About The Open Window

The Open Window is a mental health and wellness platform that provides:

• Therapy services
• Workshops and wellness sessions
• Educational content
• Community-based emotional wellbeing initiatives

2. Eligibility

By using our website or booking our services, you confirm that:

• You are at least 18 years old, or have parental/legal guardian consent.
• The information you provide is accurate and complete.
• You will use our services responsibly and lawfully.

3. Therapy & Wellness Services

Our therapists and facilitators aim to provide professional and ethical support. However:

• Therapy outcomes may vary from person to person.
• Our services are not a substitute for emergency medical or psychiatric care.
• If you are experiencing a mental health crisis or emergency, please contact local emergency services immediately.

4. Appointments, Rescheduling & Cancellations

• Sessions must be booked in advance through approved channels.
• Rescheduling or cancellation requests should be made at least 24 hours before the session.
• Missed appointments or late cancellations may be non-refundable.
• The Open Window reserves the right to reschedule sessions due to unforeseen circumstances.

5. Payments & Refunds

• Payments must be completed before confirmed sessions or workshops.
• Refund eligibility depends on the service purchased and cancellation timeline.
• Digital products, downloadable resources, or completed sessions are generally non-refundable.

6. Confidentiality

We respect client confidentiality and privacy. Information shared during therapy sessions is handled with care and discretion, subject to applicable laws and professional ethical guidelines.

Exceptions may apply in situations involving:

• Risk of harm to self or others
• Abuse or neglect reporting obligations
• Legal requirements or court orders

7. Intellectual Property

All website content, branding, graphics, text, workshop materials, logos, and digital resources belong to The Open Window unless otherwise stated.

You may not:

• Reproduce or redistribute our content without written permission
• Use our branding or materials for commercial purposes
• Copy or modify workshop or therapy resources

8. User Conduct

You agree not to:

• Harass, abuse, or threaten others through our platform
• Share false or misleading information
• Attempt unauthorized access to our systems
• Use the platform for unlawful or harmful purposes

9. Third-Party Links

Our website may contain links to third-party websites or services. The Open Window is not responsible for the content, privacy practices, or policies of third-party platforms.

10. Limitation of Liability

The Open Window shall not be liable for:

• Indirect or incidental damages
• Loss resulting from interruptions or technical issues
• Personal decisions made based on website content or wellness resources

Users engage with our services voluntarily and at their own discretion.

11. Changes to Terms

We may update these Terms & Conditions periodically. Continued use of the website after updates constitutes acceptance of the revised terms.

12. Contact Us

For questions regarding these Terms & Conditions, please contact:

Email: hello@openwindow.co