Privacy Policy

Last Updated: May 20, 2026

At The Open Window, your privacy matters deeply to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

1. Information We Collect

We may collect:

Personal Information

• Name
• Email address
• Phone number
• Billing information
• Information shared through inquiry or intake forms

Usage Information

• Browser type and device information
• IP address
• Website usage data
• Cookies and analytics data

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments
• Respond to inquiries
• Improve user experience
• Process payments
• Send updates, reminders, or newsletters
• Maintain the safety and integrity of our services

3. Confidentiality & Therapy Information

Information shared during therapy sessions is treated confidentially and handled in accordance with ethical standards and applicable laws.

We do not sell personal or therapy-related information.

4. Sharing of Information

We may share limited information with:

• Licensed therapists or facilitators involved in your care
• Secure payment providers
• Technology or scheduling platforms supporting our services
• Legal authorities when required by law

We only share information when necessary and with appropriate safeguards.

5. Cookies & Analytics

Our website may use cookies and analytics tools to:

• Understand website traffic
• Improve performance and accessibility
• Enhance user experience

You can disable cookies through your browser settings.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no digital platform can guarantee complete security.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for communications

To make a request, contact us at hello@openwindow.co

8. Children's Privacy

Our services are not directed toward children under 13 without parental or guardian involvement.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be reflected on this page.

10. Contact Us

If you have questions about this Privacy Policy, please contact:

Email: hello@openwindow.co